Privacy policy

PRIVACY POLICY

YOUR PRIVACY

Welcome to our site www.kitsunetrading.ch (the site).

For Kitsune Trading Sagl ("Kitsune Trading") your privacy and the security of the Client's personal data are very important, so we collect and manage personal data with the utmost care and we take specific measures to keep them safe.

Below is the main information on the processing by Kitsune Trading of the Customer's personal data in relation to navigation in www.kitsunetrading.ch and the use of the services offered.

DATA PROCESSING HOLDER

Below is the main information on the processing of the Customer's personal data carried out by Kitsune Trading Sagl, Via Rime 38 - 6850 Mendrisio - Switzerland, as Data Controller. For any clarification, question or need related to privacy and the processing of the Customer's personal data, you can contact us at any time by sending a request by e-mail (info@kitsunetrading.ch) or by phone or by writing to the address of the Kitsune Trading office.

TYPE OF DATA COLLECTED

The personal data that Kitsune Trading collects are those that the Customer provides when concluding the order and purchases the goods, in addition to those that it collects when the Customer navigates or uses the services offered on www.kitsunetrading.ch. Kitsune Trading can collect customer data such as personal data such as name and surname, shipping address and billing address, browsing data and purchasing habits. The Customer's personal data are processed for the following purposes:

conclude and execute the purchase contract for the goods offered on www.kitsunetrading.ch;
provide Kitsune Trading services such as subscription to the newsletter;
allow registration on the site and the use of services reserved for registered users;
manage customer requests forwarded to our e-mail address.

In these cases, the processing of personal data is legitimate as it is necessary to execute the contract with the Customer or to provide a service that the Customer has expressly requested. We also carry out statistical surveys and analyzes with data in aggregate form to understand how users use the Site, to improve our offer and our services.

Instead, only with the Customer's consent, we process personal data for:

carry out commercial and promotional communication activities;
interaction with social networks and external platforms (land interactions and the information acquired from this website are in any case subject to the User's privacy settings relating to each social network);
customize the Site and commercial offers based on the interests of the customer.

WHO WILL PROCESS THE DATA

The Customer's personal data are processed by the duly trained staff of Kitsune Trading as the data controller.

TIMES

We keep the Customer's personal data for a limited period of time which depends on the purpose for which they were collected, at the end of which the personal data will be deleted. The retention period is different depending on the purpose of the processing: for example, the data collected during the purchase of goods on www.kitsunetrading.ch they are processed until all administrative and accounting formalities have been completed, then they are archived in accordance with local tax legislation (ten years), those used to send you our newsletters until the Customer asks us to stop sending. The customer can always ask for the interruption of the treatment or the cancellation of the data.

METHOD OF TREATMENT

The Owner treats i personal data of the Customer by adopting the appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of personal data.
The processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, categories of employees involved in the organization of the site (administrative, commercial, marketing, legal, system administrators) or external subjects (such as suppliers of third party technical services, postal couriers) may have access to the data. hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, we imply that you consent to our collection and use for that specific reason only.

If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent or provide you with the opportunity to say no.

If after activation you change your mind, you can withdraw your consent at any time by contacting us at info@kitsunetrading.ch

INFORMATION NOT CONTAINED IN THIS POLICY

More information in relation to the processing of personal data they may be requested at any time to the Data Controller using the contact information.

SHOPIFY

Our store is hosted on Shopify Inc., which provides the online ecommerce platform to sell our products and services. Customer data is stored through Shopify's data storage, databases, and the general Shopify application. They store Customer data on a secure server behind a firewall.

Payment: If the Customer chooses a direct payment gateway to complete the purchase, Shopify stores the credit card information. AND encrypted using the Payment Card Industry Data Security Standard (PCI-DSS). The purchase transaction data is stored only for the time necessary to complete the purchase transaction. Upon completion, the purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Cookies are small files that are downloaded to your computer or device when you visit certain websites. We use cookies of different types on our site, including: strictly necessary cookies, performance cookies, advertising cookies and social media or content cookies. Cookies improve your browsing experience by allowing the website to store your actions and preferences (for example, access data and country). This means that you do not have to re-enter this information every time you return to the site or navigate from page to page. Cookies also provide information on how users use the website, for example by showing whether a visitor is new or regular.

Here is a list of cookies we use. We have listed them here so that the Customer can choose whether or not to disable cookies.

_session_id, unique, session token, allows Shopify to store information about your session (referrer, landing page, etc.);

_shopify_visit, no data stored, remains for 30 minutes from the last visit, is used by our supplier's internal statistics tracker to record the number of visits;

_shopify_uniq, no data stored, expires at midnight (visitor's local time) of the next day, counts the number of visits to a store by a single customer;

_ cart, unique token, stays for 2 weeks, stores information on the contents of your cart;

_secure_session_id, unique token, session

_storefront_digest, if the store has a password, this is used to determine if the current visitor has access;

_PREF, remains for a very short period, set by Google and tracks who visits the store and from where.

If the Customer refuses to accept the use of Cookies, his information will not be tracked. Only a single Cookie will be used in the Client's browser to remember the preference chosen.

AGE OF CONSENSUS

By using this site, the Customer declares that they are at least the age of majority in their state of residence and gives us their consent to allow any of their dependent minors to use this site.

EXERCISE OF RIGHTS BY USERS

The subjects to whom they refer i personal data have the right at any time to obtain confirmation of the existence or otherwise of the same from the Data Controller, to know their content and origin, to verify their accuracy or request their integration, cancellation, updating, the rectification, transformation into anonymous form or blocking of personal data treated in violation of the law, as well as to oppose in any case, for legitimate reasons, to their treatment. Requests should be addressed to the Data Controller.

To find out if any third-party services used support them, the User is invited to consult the respective privacy policies.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and / or disclose. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell you products.

INFORMATION ABOUT THIS PRIVACY POLICY

This privacy statement relates exclusively to the Site www.kitsunetrading.ch and the Data Controller is responsible for this privacy policy.